Posts Tagged ‘Tire Power Software’

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TCS GROWTH CONTINUES WITH INCREASED DEMAND FOR PRODUCTS AND SERVICES

Tuesday, July 6th, 2010

(Cookeville, TN, July, 6 2010) TCS has expanded operations once again with new positions and hires in their continued commitment to top-notch service as a leading provider of technology to the Tire and Automotive Services Industry.  TCS’ scope of services and brand penetration has increased steadily in the past 12 months and new positions within the company have been filled to continue forging ahead with its growth.

The West Coast presence of TCS got a significant boost with the addition of Bill Williamson as Head of Regional Sales.  Bill joins TCS with 20+ years tire-industry experience; having risen from a junior technician to the owner of an independently operated tire store during his career.

“TCS is delighted with the addition of Mr. Williamson,” stated Barry Reese, President of TCS.  “Being a veteran tire guy himself, Bill has quickly made traction with both TCS customers and future customers. With having “been there” himself, Bill has already proven he can understand and meet the needs of dealers in need of a technology upgrade.”

In order to maintain a high level and friendly support staff with the increased load of business, TCS welcomes Mickie Gardenhire and Chris Puckett aboard in Tennessee as their newest Customer Support Representatives.  Mickie brings with her 11 years professional software support service experience and Chris spent 6 years in a family tire business and in addition has extensive experience in sales, support and management.

Technology Production has been kicked up another notch with the addition of two Programmers, Stirling Waite and Adam Haymond.  Stirling is a technology enthusiast that previously worked as an IT technician for Unisys while finishing up a Computer Information Systems degree.  Adam recently graduated from Utah Valley University with a BS in Digital Media, and previously served 4 years with the Coast Guard.  TCS now has 10 full time, in house programmers working on its technologies and through this has been able to grow and customize its technologies with speed and feature sets not seen before within the tire and automotive industry.

TCS is also pleased to announce the promotions of the following employees to reward their successes and utilize their augmented skills:

Jesse Schmeling has risen to the position of Director of Customer Relations in accordance with the importance both he and TCS put on every customer finding value in their technology partner.  Jesse’s skills have allowed him to rise through the ranks quickly in just 3 years at TCS, starting in a support capacity before moving on to sales and becoming a director in sales before moving into his new position.

After a stint in support and time in Marketing & Customer Development, Jessica Usrey has been promoted to Director of Marketing in accordance with her talents in the field.  Ms. Usrey previously worked in the capacity of Website Marketing Director for 5 years for Master Replicas, Inc.

“Growth at TCS has been accelerating and while very exciting for us, it shows our commitment to our customers,” reported Kenny Pratt, Vice President of Technology.” I am delighted with the expanded options and solutions we can provide to our current and future customers and the response from the industry has been incredible.”

About Tire Company Solutions
Tire Company Solutions, a Microsoft Certified Partner, develops and markets both off-the-shelf and custom software solutions, ecommerce platforms and support and consulting services to independent tire and automotive service companies.

In business within the Windows environment for over 16 years, TCS has created information technology solutions for tire and automotive centers with one focus: making them more profitable.  In addition to the software, TCS offers ecommerce solutions, consulting services and website creation for its customers.  For the latest news, information or an online demonstration, visit the company’s website, www.tcstire.com or call 1-888-449-8473.

The Company is headquartered in Cookeville, TN with a western region office in Salt Lake City, Utah.

CONTACT:
Molly Reese
TCS Technologies
888-449-8473
mreese@tcstire.com
http://www.tcstire.com

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Making the Most of Your Tire Power Software – Column Sorting in ‘View Today’s Activities’

Wednesday, May 12th, 2010

The ‘View Today’s Activities’ window is the primary method of managing your day-to-day customer transactions.  It gives you easy access to all Quotes, open Work Orders, current Website Orders, today’s Invoices, and today’s Payments.  This window is the most used window in the software, so because of that fact, we are constantly trying to make the window better and more efficient.  A new bonus feature on this window is the ability to now sort by the column header.  For example, during a busy day, you may have many open work orders pile up under the ‘Work Orders’ tab.  When the list grows too long, this makes finding a specific customer’s open work order difficult.  Now, simply double-click on the column header ‘Customer’ to sort by the customer’s name.  Your customers are now sorted by name, so this makes finding the customer’s name a snap.  Give this tip a try the next time you need to find a customer’s transaction quickly, so you too can make the most of your Tire Power software.  Stay tuned for more tips.

Tire_Power Software_Front_Counter

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Making the Most of Your Tire Power Software – An Easy Search for the Hard to Find Customer

Monday, March 22nd, 2010

As Tire Power users, we all have done it.  We need to enter a customer transaction, only to not be able to find the customer’s name.  We think they are in there, but why can’t we find their name?  Is the name in the database misspelled, an extra space inserted, or does it have an extra letter which is making the search not work correctly?  This can be frustrating and a little embarrassing, especially if the customer is right in front of you.  Over the years I have heard and seen some pretty good tips to help you find that customer, such as using a phone number look up, or first name look up, but one of the most underused and powerful searches you can use to find an elusive customer in your database is the % sign lookup.

Let’s say I am in Front Counter searching for the customer, ‘Weaver Autobody’.  The quickest way to search is to enter in “weav” in the ‘Last Name’ field.  In this case, I do get some results, just not the one I need.  I am fairly certain the customer is in there, so how can I find them?

CustSrch_no

Next time, try this.  In the ‘Last Name’ field, in front of your search criteria, enter in a ‘%’ sign like this, “%weav”.  This tells the software to search the database for customers with the letters “weav” in sequence anywhere in their name and display them.

CustSrch_w

In this case we find the results we need.  Notice we returned results of any last name/company name which has the letters “weav” in sequence.  As it turns out in our scenario, someone accidentally inserted the letter ‘Q’ in front of “Weaver”, probably because ‘q’ and ‘w’ are next to each other on the keyboard, making the search not work like it should.  By using the ‘%’ sign, we told the software to locate any name with the proper sequence of letters, and we got the result we needed.  Give this tip a try the next time you need to find a customer so you too can make the most of your Tire Power software.  Stay tuned for more tips.

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MAKING THE MOST OF YOUR TIRE POWER SOFTWARE – Knowing Your Windows Makes All the Difference

Monday, February 8th, 2010

One of the things which set an efficient “Super User” apart from an average user of Tire Power software is knowing your software’s windows and features.  Being able to quickly find pertinent information on the window makes your job easier and helps you serve the customer better.  For example, if a user is on the ‘View Customer History’ window, and wishes to see which mechanic was assigned to a particular job on a particular invoice, you can find it very quickly if you take the time to learn your software’s windows.

Inside the ‘View Customer History’ window, find the customer’s invoice which has the service you need to find the mechanic for.  Click on the invoice to highlight it, which will then bring up the contents of the invoice in the detail window at the bottom of the screen.

KnowYourWindow

Once the contents of the invoice are displayed, click on the actual service you are interested in, and the mechanic assigned to this particular job will be displayed at the bottom left of the window.  If you have multiple service lines on the invoice, you may click any of the lines to view the mechanic assigned to each job.

As you can see, knowing your software’s windows and features will make you a knowledgeable and efficient user which helps you make the most of your Tire Power software.  Stay tuned for more tips.

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